Terms and Conditions
Rules of conduct at events
1. Please behave like a courteous house guest. Don’t run, shout or drink to excess. Don’t break things. Don’t steal from other people. Nothing in the event will ever require you to behave discourteously.
2. Please obey all signage. NO ADMITTANCE or DANGER ELECTRICITY are not fictional warnings.
3. None of the rooms have locks on the doors. Guest rooms will be clearly marked. Do not enter any other guests’ rooms unless accompanied by that guest.
4. Please follow instructions from members of staff.
5. Please don’t counterfeit any game items.
6. Please be respectful of the house. It is old; take care of it.
Any guest breaking these rules will be asked to leave.
Accessibility
Treowen is a beautiful four-storey manor house that was built in 1623. The floors can be uneven and there are stairs to all of the guest bedrooms. The Key of Dreams is a site-specific event and because of the house’s 17th-century protected status, it is sadly not possible to facilitate all modern access needs. Guests in wheelchairs or with other significant mobility issues will not be able to access the majority of the building, and will be limited in their ability to participate in the full event. We hope to run more Key of Dreams events in other more accessible locations in future.
The Key of Dreams also uses scent and sound as part of the experience. It may not be suitable for guests with medical conditions affecting the senses of smell, vision, or hearing, particularly asthma, multiple chemical sensitivity, or other respiratory conditions.
If you have any questions we would be very happy to discuss them with you. Please email enquiries@thekeyofdreams.co.uk to discuss your individual needs.
Safety
All rooms have fire safety information and staff will provide a safety briefing on arrival. Please ensure you are aware of the exits in the event you need to evacuate.
All guests are responsible for their own safety and property while at the venue.
Lemon Difficult will not be held liable for any loss or damage incurred to your person or property at an event to the extent permitted by law.
Booking and Refunds
After booking, we offer a 14 day cooling off period for refunds. After the 14 day period, refunds will be at our discretion, and based on being able to fill your booked room.
Private bookings pay a 50% deposit which is due on booking. The remaining 50% balance is due 2 months before the show date.
Moving a booking after the 14 day cooling off period will incur a 15% charge and is dependent on venue and staff availability.
Refunds will be returned via the original payment provider (Paypal or Stripe), minus any transaction fees incurred (1.4% — 2.9% depending on the payment method).
This agreement is subject to the law of England and Wales; any legal dispute will be settled in the United Kingdom, under the jurisdiction of the Courts of England and Wales.
If any provision of this agreement is held to be invalid, illegal, or unenforceable, this shall not render void the remaining provisions – such an invalidated provision shall be amended only to the extent required for it to become valid, legal and enforceable.
Competitions
The promoter is Lemon Difficult Studios (company no. 14731369)
The competition is open to anyone aged 18 years or over, except employees of Lemon Difficult Studiosand their close relatives and anyone otherwise connected with the organisation.
There is no entry fee and no purchase necessary to enter this competition.
By entering this competition, an entrant is indicating their agreement to be bound by these terms and conditions.
Only one entry will be accepted per person, per platform. Multiple entries from the same person on each platform will be disqualified.
No responsibility can be accepted for entries not received for whatever reason.
The rules of the competition and how to enter are detailed in the announcement.
Lemon Difficult Studios reserves the right to cancel or amend the competition and these terms and conditions without notice in the event of issues outside of the our control. Any changes to the competition will be notified to entrants as soon as possible by Lemon Difficult Studios.
The prize is as stated and no cash or other alternatives will be offered. The prizes are not transferable. Prizes are subject to availability and we reserve the right to substitute any prize with another of equivalent value without giving notice.
Winners will be chosen: at random, from all entries received and verified by Lemon Difficult Studios and or its agents.
The winner will be notified by email and/or DM on Instagram/Facebook within 28 days of the closing date. If the winner cannot be contacted or does not claim the prize within 14 days of notification, we reserve the right to withdraw the prize from the winner and pick a replacement winner.
We will notify the winner when and where the prize will be is delivered.
The promoter’s decision in respect of all matters to do with the competition will be final and no correspondence will be entered into.
By entering this competition, an entrant is indicating their agreement to be bound by these terms and conditions.
The competition and these terms and conditions will be governed by English law and any disputes will be subject to the exclusive jurisdiction of the courts of England.
The winner agrees to the use of their name and image in any publicity material, as well as their entry. Any personal data relating to the winner or any other entrants will be used solely in accordance with current UK data protection legislation and will not be disclosed to a third party without the entrant’s prior consent.
The winner’s name will be available 28 days after the closing date by emailing the following address: enquiries@thekeyofdreams.co.uk
Entry into the competition will be deemed as acceptance of these terms and conditions.
This promotion is in no way sponsored, endorsed or administered by, or associated with, Facebook, Instagram or any other Social Network. You are providing your information to Lemon Difficult Studios and not to any other party. The information provided will be used in conjunction with the following Privacy Policy found at https://www.thekeyofdreams.co.uk/privacy